Question 1

How to add a warranty job for a repair that is not in the system.

Accepted Answer

There might be some repair jobs that are not in your system yet. (eg. they are in another old system) Put it through the system as a normal repair Override the repair price to zero dollars Make a note in the comments section. (eg. warranty repairs from the previous system The new warranty job will work the same way as any other repair job, except there will be a 'W' added after the repair number in the repair list under FIND REPAIR section.

Question 2

How to add a warranty job for a repair

Accepted Answer

Go to FIND REPAIR and find the repair Go to WARRANTY jobs Click on NEW and add the warranty repair to the system Change the warranty repair price to zero (or required amount) Follow the normal repair process The new warranty job will work the same way as any other repair job, except there will be a 'W' added after the repair number in the repair list under FIND REPAIR section.

Question 3

How to charge only the service fee?

Accepted Answer

How to charge only the service fee (labour) for a repair. Currently, there are two ways to do this. Option 1: Put the repair job through the system as a normal repair. (repair module -> ADD REPAIR) Select “Service fee” as repair type (this must be added to the database) Override the “service fee” price (Can be zero) Select “no parts needed” in PARTS USED section. (only if parts haven’t been used) Option 2: Alternatively you can use one of the products to do this. A product called 'service fee' must be present in your product list. Go to POS Select "service fee' Override the price using the discount function as required. (D button)

Question 4

How to take a repair deposit? (partial or full)

Accepted Answer

Put the repair through the system as a normal repair. (Repair module -> ADD REPAIR) Once the repair is added, go back to the repair module, -> FIND REPAIR and click on the repair that you have just added Click on PAY DEPOSIT Enter the deposit amount. This can be the full amount or partial payment Finish the sale on the POS screen as a normal sale.

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